Troubleshooting Modem Jupiter Huges

Keterangan

State Code= IDU
State Code 2  = ODU
State Code 3  = Cable
State Code 11 = Downlink
a. 11.1 = Downlink Driver – Driver interface to the downlink hardware.
b. 11.2 = Outroute Acquisition – Outroute acquisition
c. 11.3 = FLL – Frequency Locked Loop (FLL) algorithm
d. 11.4 = ACM – Adaptive Coding & Modulation (ACM) algorithm
State Code 12 = Uplink
a. 12.1 = Transmit – Fundamental transmit capability.
b. 12.2 = Downlink – Monitors outroute and FLL lock.
c. 12.3 = Timing – Timing synchronization.
d. 12.4 = Group Selection – Inroute Group monitoring and selection.
e. 12.5 = Rate Selection - Transmit rate selection, including AIS algorithm
f. 12.6 = Bandwidth – Monitors and processes Bandwidth Allocation Packets (BAP).
g. 12.7 = Aloha – Aloha selection and transmission.
h. 12.8 = Ranging – Ranging algorithm to baseline power settings at each rate
i. 12.9 = CLPC – Closed Loop Power Control algorithm
State Code 13 = LAN
State Code 20 = System Information (SysInfo)
State Code 21 = Association
State Code 22 = SBC
a. 22.1 = Input – Stage where input parameters (e.g. terminal location) are provided.
b. 22.2 = Pointing – Stage where antenna pointing occurs.
c. 22.3 = Registration – Stage where terminal ranges, registers, activates, and obtains configuration.
State Code 23 = PEP
State Code 24 = FAP
State Code 30 = Web Acceleration (WAC)

ODU

State Code      : 2.1.1
State Code Text
: Unable to communicate with Outdoor Unit
Keterangan : Tidak Bisa Komunikasi
Solusi :  Cek Redaman, Cek Voltasi Dari kabel

State Code      : 2.1.2
State Code Text
: Outdoor Unit reports low voltage
Keterangan : CL Rendah,Adptor modem Lemah, Modem Rusak
Solusi :  Ganti Modem, ganti Adaptor, Ganti CL

State Code      : 2.1.4
State Code Text
: invalid Radio Serial Number and/or Part Number
Keterangan : SN salah
Solusi : salah create modem cek NOC 

Cable

State Code      : 3.1.1
State Code Text
: Satellite cable appears to be unplugged or broken
Keterangan : Kabel Rusak
Solusi :  Ganti Kabel

State Code      : 3.1.2
State Code Text
: Satellite cable appears to be too long or inferior quality
Keterangan : Kabel Terlalu Panjang, Kabel Kualiatas Rendah, Kabel Lama
Solusi :  Ganti kabel

Downlink

State Code      : 11.1.1
State Code Text
: Downlink sequencer firmware is not running
Keterangan :
Solusi : Kordinasi NOC

State Code      : 11.1.2
State Code Text
: Downlink kernel packet processor is not running
Keterangan :
Solusi :  Kordinasi NOC

State Code      : 11.1.3
State Code Text
: Control message queue watermark is above threshold
Keterangan :
Solusi : Kordinasi NOC

State Code      : 11.1.4
State Code Text
: Downlink Sequencer Failed to load key
Keterangan :
Solusi :  
Kordinasi NOC

State Code      : 11.1.5
State Code Text
: Downlink acquisition and/or FLL thread is not running
Keterangan :
Solusi :  
Kordinasi NOC

State Code      : 11.2.1
State Code Text
: Outroute is not locked
Keterangan      :
Solusi          : 1. Upgrade File SBC / Uploads Ulang File SBC

State Code      : 11.2.2
State Code Text
: Outroute is locked to an unknown carrier
Keterangan : Data Terkunci, Carrier salah
Solusi :  Cek Carrier NOC

State Code      : 11.2.3
State Code Text
: Outroute is locked to the wrong carrier
Keterangan Data Terkunci, Carrier salah
Solusi :  Cek Carrier NOC

State Code      : 11.2.4
State Code Text
: Outroute has lost lock due to excessive LNB frequency drift
Keterangan 
Solusi :  Lapor ke NOC

State Code      : 11.2.5
State Code Text
: Outroute has lost lock
Keterangan : Data hilang di HUB
Solusi :  Lapor NOC

State Code      : 11.4.2
State Code Text
: ACM is operating at the lowest Modcod
Keterangan MODCOD terlalu rendah, Tranmite Rate
Solusi :  
Pointing

Uplink


State Code      : 12.1.3
State Code Text
: Antenna pointing has not been validated
Keterangan : Antena Pointing Tidak Mengunci Validasi
Solusi :  Pointing Antena, Tanya NOC

State Code      : 12.1.4
State Code Text
: Transmission test in progress
Keterangan 
Solusi :  Monitoring

State Code      : 12.1.5
State Code Text
: Transmission TFIX (test mode) in progress
Keterangan :
Solusi :  Monitoring

State Code      : 12.2.1
State Code Text
: Outroute is not locked
Keterangan : data mengunci 
Solusi :  lapor NOC

State Code      : 12.2.2
State Code Text
: FLL is not locked
Keterangan : SQF tidak mengunci
Solusi :  lapor Noc

System Information (SysInfo)

State Code      : 20.1.1
State Code Text
: Not receiving Management Router Advertisement (MRA) messages
Keterangan : Mangemnt Tidak menerima
Solusi :  NOC

State Code      : 20.1.2
State Code Text
: Not receiving Management System (MS) Information messages
Keterangan :
Solusi :  NOC

Association


State Code      : 21.2.3
State Code Text
: Associated with Walled Garden IPGW for an Unknown Reason
Keterangan : Request di Tolak
Solusi :  

State Code      : 21.2.4
State Code Text
: Associated with Wall Garden IPGW for Terminal Activation
Keterangan : membuat data untuk xpoll
Solusi :  Xpoll

State Code      : 21.2.5
State Code Text
: Associated with Wall Garden IPGW for Service Activation
Keterangan : Menyamakan data untuk Xpoll
Solusi :  Xpoll

State Code      : 21.2.6
State Code Text
: Associated with Wall Garden IPGW due to Empty Data IPGW pool
Keterangan :
Solusi :  

State Code      : 21.2.7
State Code Text
: Associated with Wall Garden IPGW due to Signature mismatch
Keterangan :
Solusi :  

State Code      : 21.2.8
State Code Text
: Associated with Wall Garden IPGW due to Data IPGW Loading
Keterangan :
Solusi :  

State Code      : 21.2.9
State Code Text
: Associated with Wall Garden IPGW due to Service Mismatch
Keterangan :
Solusi :  

State Code      : 21.2.10
State Code Text
: Associated with Wall Garden IPGW due to Data IPGW Connection Failure
Keterangan :
Solusi :  

State Code      : 21.2.11
State Code Text
: Associated with Wall Garden IPGW due to Billing suspension
Keterangan :
Solusi :  

State Code      : 21.2.12
State Code Text
: Associated with Wall Garden IPGW due to Seasonal suspension
Keterangan :
Solusi :  

State Code      : 21.2.13
State Code Text
: Associated with Wall Garden IPGW due to Quality Assurance Testing
Keterangan :
Solusi :  

SBC

State Code      : 22.1.1
State Code Text
: Waiting for installation parameters or terminal swap information
Keterangan : Menunggu parameter
Solusi :  Standbay

State Code      : 22.1.2
State Code Text
: SBC configuration file is invalid or not found
Keterangan : SBC tidak di temukan / salah
Solusi :  Uploads SBC terbaru

State Code      : 22.1.3
State Code Text
: Hardware configuration file is invalid or not found
Keterangan : SBC tidak sesuai
Solusi :  Uploads SBC terbaru yang sesuai

State Code      : 22.1.4
State Code Text
: Unable to select beam based on provided terminal location
Keterangan : Beam salah
Solusi :  Pastikan beam betul

State Code      : 22.2.1
State Code Text
: Pointing In Progress – Outroute not locked
Keterangan :
Solusi          : 1. Maksimalkan EsNo
                  2. Maksmilakan Transmite rate

State Code      : 22.2.2
State Code Text
: Pointing In Progress – Outroute locked
Keterangan :
Solusi :  

State Code      : 22.2.3
State Code Text
: Pointing In Progress – Outroute not locked and polarization change required
Keterangan :
Solusi :  

State Code      : 22.3.1
State Code Text
: Ranging In Progress
Keterangan : Centang 5 modem
Solusi :  Tunggu

State Code      : 22.3.2
State Code Text
: Registration In Progress
Keterangan 
Solusi :  Tunggu

State Code      : 22.3.3
State Code Text
: Waiting for Configuration
Keterangan :
Solusi :  Parameter Belum di Input

State Code      : 22.3.10
State Code Text
: Bad Downlink state
Keterangan : SBC salah
Solusi :  

State Code      : 22.2.11
State Code Text
: Unable to transmit successfully to the Gateway
Keterangan : Tidak Terbaca di HUB
Solusi :  NOC
 

State Code      : 22.3.13
State Code Text
: Bad Uplink State
Keterangan 
Solusi :  Lapor NOC

State Code      : 22.3.14
State Code Text
: Registration failed because terminal failed to resolve NMS address
Keterangan : NMS tidak terdaftar
Solusi :  Cerate Ulang

State Code      : 22.3.15
State Code Text
: Registration failed because terminal received invalid response from NMS
Keterangan :
Solusi :  Create Ulang

State Code      : 22.3.16
State Code Text
: Registration failed because terminal failed to authenticate NMS
Keterangan :
Solusi :  Create Ulang

State Code      : 22.3.23
State Code Text
: Registration failed because terminal swap not allowed
Keterangan :
Solusi :  Infokan ke NOC

State Code      : 22.3.24
State Code Text
: Registration failed because terminal move not allowed
Keterangan 
Solusi : Infokan ke NOC
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